Organizational Structure of NBP
Organization chart demonstrates the
organizational structure. Organization structure is totally based on
organization objective and strategy to achieve them. In centralized
organization structure, the power of decision making is hold top level of
management and tight control applies over department. While in decentralized
structure organization the decision making power is delegated and departments
have varying level of autonomy.
Organization structure is decided the level of roll, power and
responsibilities are controlled, coordinated and delegated among the management
for flow. N,B,P structure is a bureaucratic type of structure, in this
structure formalized rules and regulation are followed, narrow span of control
and centralized authority, task are set in the functional department, decision
making through chain of command and operating task are achieved by
Critical Analysis of NBP
This report is concerning my internship program at National Bank
of Pakistan. In this report you will find all features about the bank, its
product and services. I found the knowledge about every main part of the bank,
which I observed during my internship period. The main purpose of my internship
program is learnt by working in practical environment and applies the knowledge
in real world scenario which obtained during academic process.
N.B.P is the largest bank of Pakistan but some area where need
to improve which I observe in doing my internship program is as under:
Customer Dealing & Satisfaction
In N.B.P customer dealing is well but during the rush customer
wait for a long time it is very hard for a potential customer to get the
information. Facilities for customer service are not proper and some time
customer feels hesitation.
Poor Filing System Record
I observed during my internship program that filing system of
the bank is poor when we need some specific record we spent a lot of time
wasted to search it.
A vast difference exists between theory and practical and N.B.P
has written procedure
Job analysis is not effective because some people are simple
graduate and don’t background about their job. So during the hiring trained,
skillful and job oriented people are encouraged for the job.
Lack of Training
N.B.P does not provide adequate facility of specialized training
to their staff because through training employee gained more knowledge and
Lack of Computer Technology
Lengthy procedure of paper work which is due to lack of computer
technology is the burdened over the bank employee so they are unable to give
proper attention on the clients and judge their face difficulties during the
Lack of Secrecy of Customer
Bank duty is base on secrecy but employee don’t maintain secrecy
especially during the rush they speak loudly account position and clearance of
cheque so person can get whole information from the ledge.
Develop a managerial and leadership skill because manage is not
only responsible for their own units in business he control financial and
administrative matter as well as he also involve training, recruiting,
grievance handling and taking immediate initiative in crisis situating to take
major decision which affecting the future of the bank and banking community.
NBP gives low profit rate to their customer so most of the
customer shifted their account to the National Saving Center for high profit.
NBP increase their profit rates to attract the customer.
Another very important thing which is ignored it is appreciation
which give the employee on their good performance. Hard work and performance of
employee are not recognized and appreciated which crates dissatisfaction and
Manager has a limited authority he is just approval the job so
when manager is not present in his office. The customer having a wait for many
hours and I observed that there is delays in sanctioning loan cases form
the head office which is causes the dissatisfaction of customer.
Efficient banking is don’t emphasize on number of accounts but
grater amount of deposit while in NPB account are more but depositing are low.
Lack of Business Communication
There is no proper way to give the information to the customer.
The Bank loses your confidence if create minor dissatisfaction and tension in
the mind of customer. So bank services are slow down in efficiency.
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